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Excel in Customer Satisfaction
In order to excel in customer satisfaction you need to be able to solve little nuances. Once a customer of Virtual Florida Tours wanted to have an unified reference link (URL) attached to the virtual tour of his listing. He selected the full address of his listing for the URL but after that he decided that when he was giving it through the telephone it was extremely long. So he called our customer service and we provided the new URL at no cost for him. The next day we had a very nice referral letter of his experience with our services. Whenever a problem occurs you need to have a set of policies that are able to solve these difficulties this will bring new customers to your business since a satisfied customer will tell an average of 5 people about the good experience. On the other hand if you mishandle a problem the dissatisfied customer cannot stop telling how bad was their experience and based on statistics of customer service satisfaction between 10 - and 13% will inform up to 20 people about their bad experience! When you are able to have the policies that solve those little difficulties that will always occur due to our work with imperfect human beings you gain the loyalty of that customer and they become 8 times more loyal to your company than customers that never have had a problem. Customers expect that everything will go smoothly. But when there is any difficulty the customer emotions are being hit and the worse they go the more people they tell. Whenever you find a problem you need to establish the guidelines and policies to guide the actions of all your employees all the way through the transaction and make your business to excel wining their loyalty. Remember we are in a business that requires our customers repeated business and also their referrals... When shopping for virtual tours in Miami Beach, Coral Gables, Miami City, and all of Miami Dade and Broward counties do not hesitate to call your local virtual tour provider at (305) 331 8960 or contact us through the Internet at: http://www.virtualfloridarealtours.com Reference: Geroux, Sandy; "Creating the WOW for Customers " retrieved from the Internet at: http://brokeragentpro.com/viewArticle.html?ArticleID=1444
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